Refund policy

Items returned under our 14 day guarantee

If you are unhappy with your order for any reason within 14 days of receiving it, just send it back to us in an unused, saleable condition with the original packaging and we’ll refund.

If you return the whole order within 14 days we will refund you the full invoice amount.

If you do not return the whole order, only the cost of the items being returned will be refunded. Postage costs will not be refunded.

You will be responsible for the cost of returning the items to us. If the item is being returned because of an error on our part, or the item is damaged or defective, we will refund the return postage costs.

Items returned to us after fail delivery attempt

If your order is returned to us due to a failed delivery attempt by the Royal Mail or Courier Company, you will be responsible for paying for your order to be redelivered. If you do not want to pay for your order to be redelivered, we will refund your order minus the original postage costs.

Exchanging non faulty items

If you are unhappy with any items and would like to exchange them for something else, return them to us and we will issue you with a refund (see our 14 day guarantee). As we do not keep your payment information you will need to create a new order with the items you want and pay as normal. You will be responsible for paying the delivery costs of exchanged items.

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part, or the item is damaged or defective, we will refund the return postage costs. Please use standard 2nd class post with proof of posting for items under 1kg in weight, and standard parcel delivery for items over 1kg. If you return the items any other way, you will be liable to pay any extra postage costs incurred.

We will only refund the return postage costs of faulty items. If you are returning non faulty items you will be responsible for paying the cost to return these.

Our returns address is: Arena Screen & Design Ltd, Unit 5, Harrier Court, Westcott Lane, Exeter Airport, Exeter, Devon. EX5 2DR

Any garments that have been personalized i.e. Individual names and initials, cannot be returned.

Our returns email is: info@arenascreen.co.uk

Reg. no: 7565761 VAT Reg no: 777 4781 70